Support
Need help? Use the contact options below and include as much detail as possible.
Contact Path
Email support for all launch-week issues (account access, trip generation, payments, and sharing).
Contact Support (support@yourcitytripplanner.com)Before Contacting Support
- Include your account email (if signed in).
- Include the affected trip destination and approximate time.
- Include screenshots and browser/device details when possible.
- For payment issues, include Stripe receipt ID if available.
Incident Severity Guide
- P0: App unavailable, payment broken, or data loss risk.
- P1: Core flow degraded (generate/save/share) without full outage.
- P2: Non-critical bug, workaround exists.